Returns & Refunds

Return Eligibility

We accept returns only in genuine and valid cases. Due to the nature of perfumes, we cannot accept open or used products unless there is a verified issue.

You may request a return if:

• The product was delivered in damaged condition.
• The wrong product was delivered.
• The product has a manufacturing defect.
• The outer packaging was tampered at the time of delivery.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned.

• Opened or used perfume bottles.
• Products damaged due to misuse.
• Orders returned without original packaging.
• Products purchased during clearance or special sale (if marked non-returnable).

This helps us maintain product integrity for all customers.

Return Request Process

We have kept the process simple and transparent for your convenience. To raise a return request:

• Email us at info@driveessence.in
• Share your Order ID.
• Attach clear images or an unboxing video.
• Mention the issue in brief.

Quality Verification

Every return request goes through a basic verification process to avoid misuse.

• Images and details are reviewed by our team.
• In some cases, pickup may be arranged.
• Product must remain unused during verification.
• Approval or rejection will be informed via email.

Final decision will be communicated clearly to the customer.

Refund Policy

Once a return is approved, the refund will be processed in a timely manner.

• Refund will be issued to the original payment method.
• Processing time is 5 to 10 business days.
• In case of Cash on Delivery, bank details may be requested.
• Shipping charges may not be refundable unless the product was damaged.

Cancellation Policy

We understand that plans can change. Orders can be cancelled before dispatch.

• Cancellation request must be made within 12 hours of placing the order.
• Orders already shipped cannot be cancelled.
• Refund for cancelled orders is processed within 5 to 7 business days.

Once dispatched, the order will fall under the return policy.

Damaged in Transit

If the package appears damaged at delivery, please act immediately.

• Do not accept the package if visibly damaged.
• Inform the delivery partner at the same time.
• Share images with our support team.
• Report within 24 to 48 hours of delivery.

Timely reporting helps us resolve the issue faster.

Failed Delivery & Incorrect Address

Customers are responsible for providing accurate shipping details.

• Incorrect address may lead to delivery failure.
• Re-shipping charges may apply.
• Refund in such cases may be processed after deducting shipping cost.

Please double check your address before confirming the order.

Refund Delays

Sometimes banking networks take extra time. If you do not receive your refund within 10 business days:

• Check with your bank first.
• Contact us with your transaction details.
• Our team will assist you promptly.

We aim to resolve such matters quickly.

Policy Updates

Drive Essence Private Limited reserves the right to update this policy when required for legal or operational reasons. The updated version will always be available on the website with a revised effective date.