Terms & Conditions

Eligibility to Use

By using this website, you confirm that:

• You are at least 18 years of age.
• You are legally capable of entering into a binding contract.
• The information provided by you is accurate and complete.

We reserve the right to refuse service if eligibility conditions are not met.

Products & Pricing

We aim to provide accurate product descriptions, pricing, and availability. However, minor variations in packaging or fragrance notes may occur.

• All prices are listed in INR.
• Prices are subject to applicable GST as displayed at checkout.
• We reserve the right to modify prices without prior notice.
• Orders may be cancelled in case of pricing errors.

Orders & Acceptance

Once you place an order, you will receive an order confirmation via email or SMS. This confirmation does not constitute final acceptance.

• Orders are subject to stock availability.
• Drive Essence Private Limited reserves the right to cancel any order.
• Refunds for cancelled orders will be processed within 5–10 business days.

Payment Terms

We accept secure online payments through authorized payment gateways and banking partners.

All transactions are processed through encrypted and PCI-DSS compliant systems. Sole Star does not store complete card details on its servers.

Shipping & Delivery

We deliver across India through trusted logistics partners.

• Estimated delivery timelines will be shown at checkout.
• Delivery delays due to natural events or courier issues are beyond our direct control.
• Customers must provide accurate shipping details.

Returns, Refunds & Replacement

Customer satisfaction is important to us. However, due to the nature of fragrance products, returns are handled carefully.

• Returns are accepted only for damaged or defective products.
• Claims must be raised within 48 hours of delivery.
• Proof such as unboxing video or images may be required.
• Refunds are processed to the original payment method.

Used or opened perfumes are not eligible for return unless a manufacturing defect is proven.

Intellectual Property

All content on this website is the exclusive property of Drive Essence Private Limited. This includes:

• Brand name Sole Star and all associated trademarks.
• Logos and design elements.
• Product images and text descriptions.
• Website layout and structure.

Unauthorized use is strictly prohibited and may result in legal action.

User Conduct

By using this website, you agree not to:

• Use the site for unlawful purposes.
• Post false or misleading information.
• Attempt to hack, disrupt, or misuse the platform.
• Violate intellectual property rights.

Violation may lead to account suspension and legal action.

Limitation of Liability

Sole Star and Drive Essence Private Limited shall not be liable for:

• Indirect or incidental damages.
• Allergic reactions due to fragrance sensitivity.
• Delivery delays beyond reasonable control.
• Misuse of products.

Customers are advised to review product ingredients before use.

Privacy & Data Protection

We respect your privacy. Personal information is collected and processed in accordance with our Privacy Policy and applicable Indian data protection laws.

Force Majeure

We shall not be held responsible for failure to perform obligations due to events beyond reasonable control, including natural disasters, government restrictions, strikes, or logistics disruptions.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in:

Changes to Terms

Drive Essence Private Limited reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website implies acceptance of the revised terms.

We recommend reviewing this page periodically to stay informed of any changes.